Terms and Conditions
Effective Date: June 16, 2025
Welcome to Booked by Alex. By accessing or using this website (www.bookedbyalex.com), you agree to be bound by the following terms and conditions. If you do not agree with these terms, please do not use the site or engage in our services.
1. About Us
Booked by Alex is a U.S.-based travel advising business offering itinerary planning, hotel bookings, cruise planning, and destination consultations. All services are subject to these Terms and Conditions.
2. Services and Planning Fees
Certain services offered by Booked by Alex (such as full itinerary planning and cruise booking) require a non-refundable planning fee, which must be paid prior to the commencement of any travel planning services.
By paying the planning fee invoice, you agree to enter into a contract for travel planning services with Booked by Alex for the duration leading up to and through the agreed-upon travel dates.
Planning fees are non-refundable, even in the event that the trip is canceled or postponed for any reason. This fee covers the advisor’s time, research, communication, and support invested in planning your trip.
3. Cancellations & Refunds
Because travel planning involves significant upfront time and effort, all planning fees are non-refundable regardless of trip cancellation. No exceptions will be made.
Any additional charges related to third-party travel bookings (e.g., hotels, tours, cruises) are subject to the cancellation policies of the respective providers. It is your responsibility to review and understand these terms before confirming services.
4. Payment Terms
Invoices are sent manually via Squarespace. Full payment of the planning fee is required before services commence. No work will begin until payment is received.
Booked by Alex earns commission from select commissionable bookings via a licensed host agency. No extra costs are passed on to the client beyond what is agreed upon in writing.
5. Client Responsibilities
By using our services, you agree to:
Provide accurate and complete information (e.g., travel preferences, personal details).
Read and accept the terms of all third-party providers (airlines, hotels, cruises, etc.).
Make timely payments when invoiced.
6. Limitation of Liability
Booked by Alex acts solely as a travel advisor and intermediary. We are not liable for any direct or indirect damages, delays, injuries, losses, or inconveniences arising from acts or omissions of third-party vendors, including airlines, cruise lines, hotels, or tour operators.
We do not guarantee the performance of any third-party supplier. It is your responsibility to obtain and review travel insurance and verify all final documents before travel.
7. Use of This Website
You agree not to:
Use the website for unlawful purposes.
Upload or transmit spam, viruses, or malicious content.
Attempt to scrape, extract, or copy website content without permission.
Misuse the contact form or impersonate another individual.
Violation of these terms may result in restricted access or legal action.
8. Intellectual Property
All content on this website (text, graphics, branding) is the property of Booked by Alex. Unauthorized reproduction, distribution, or commercial use of this content is strictly prohibited without written consent.
9. Privacy
When you submit information through the contact form, we collect personal data (name, email, phone number, and trip budget) to respond to inquiries and provide services. We do not sell or share this information outside of necessary service coordination. For more details, please refer to our Privacy Policy.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site or services after changes indicates your acceptance of the revised terms.
11. Governing Law
These Terms are governed by the laws of the United States. Any disputes shall be handled in accordance with local jurisdiction.